The Open Exchange with Paul Martinez
The Open Exchange Podcast is a space for thought-provoking conversations where ideas, experiences, and perspectives come together. Hosted by Paul Martinez, each episode explores diverse topics with guests from all walks of life, offering fresh insights and meaningful discussions. From personal stories to impactful challenges, The Open Exchange invites listeners to think deeper, learn something new, and enjoy authentic conversations that go beyond the surface. Whether you’re here for inspiration, growth, or just a great conversation, this podcast is your open platform for discovery.
The Open Exchange with Paul Martinez
Christos Provistalis | What Do You Sell? | Unpacking Human Emotions in Customer Service
Send a text to suggest topics you’d like to hear!
In this episode, Paul sits down with Christos Provistalis, a hospitality expert, keynote speaker, and Disney alum, to explore the art of customer experience and human connection. Christos shares his journey from running a family pizzeria to leading at Disney, where he learned that the most successful businesses sell emotions, not just products. Tune in to hear practical tips on improving communication, self-awareness, and creating memorable customer experiences that resonate deeply.
Chapters:
00:00 - Introduction and Reconnection with Christos
02:41 - Who Is Christos Provistalis? Background in Hospitality
05:05 - Lessons from Disney: What Do You Really Sell?
09:30 - The Power of Emotional Connection in Business
15:20 - Self-Awareness and Its Impact on Communication
22:45 - The Human Need for Significance in Business
30:10 - The Family Business: Selling a Sense of Community
38:03 - Personal Reflection: When Community Support Comes Full Circle
44:08 - Current Projects and Goals for Christos
50:00 - Storytelling: The Key to Effective Speaking
55:12 - Closing Thoughts: The Importance of Human Connection
Website: https://christosspeaks.com/
'Virtual Tip Jar' - Donate to my show to keep me going! Thank you!
Paypal: https://paypal.me/PaulMartinez89?country.x=US&locale.x=en_US (PaulMartinez89)
Venmo: https://venmo.com/u/Paullyymm (Paullyymm)
