The Open Exchange with Paul Martinez
The Open Exchange Podcast shares real conversations with people from different backgrounds who have something meaningful to say. Paul Martinez hosts each episode with curiosity and honesty, asking questions that lead to deeper stories and personal truths. Guests include creators, entrepreneurs, athletes, and everyday individuals who talk about growth, failure, faith, identity, and discipline. Episodes capture honest moments, unexpected lessons, and practical takeaways without forcing a narrative. The focus is on connection, reflection, and the value of listening to someone’s journey without rushing past the details.
The Open Exchange with Paul Martinez
Christos Provistalis | What Do You Sell? | Unpacking Human Emotions in Customer Service
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In this episode, Paul sits down with Christos Provistalis, a hospitality expert, keynote speaker, and Disney alum, to explore the art of customer experience and human connection. Christos shares his journey from running a family pizzeria to leading at Disney, where he learned that the most successful businesses sell emotions, not just products. Tune in to hear practical tips on improving communication, self-awareness, and creating memorable customer experiences that resonate deeply.
Chapters:
00:00 - Introduction and Reconnection with Christos
02:41 - Who Is Christos Provistalis? Background in Hospitality
05:05 - Lessons from Disney: What Do You Really Sell?
09:30 - The Power of Emotional Connection in Business
15:20 - Self-Awareness and Its Impact on Communication
22:45 - The Human Need for Significance in Business
30:10 - The Family Business: Selling a Sense of Community
38:03 - Personal Reflection: When Community Support Comes Full Circle
44:08 - Current Projects and Goals for Christos
50:00 - Storytelling: The Key to Effective Speaking
55:12 - Closing Thoughts: The Importance of Human Connection
Website: https://christosspeaks.com/
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